Notice
FAQ
Labovarde Frequently Asked Questions
A.
Global Shipping Times and Process Guide
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Currently, international shipping (excluding Japan) has been suspended.
We apologize for any inconvenience this may cause to our customers living overseas. We will review the shipping process as soon as possible and provide an update as soon as shipping is ready to resume!
Q. What is the shipping process for international orders, and how long does it take to receive my package?
A. Our global shipping operates safely through a systematic process from order receipt to local delivery. Please find the detailed shipping process and estimated delivery times by country below.
1. Delivery Process
Here is the step-by-step process from order placement to final delivery:
Order Received ➔ Product Preparation & Dispatch ➔ Arrival at Domestic Logistics Center ➔ Export Customs Clearance & Air Freight ➔ Local Import Customs Clearance ➔ Local Last-Mile Delivery ➔ Package Delivered
2. Estimated Shipping Times by Country
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Japan: 2 ~ 4 business days
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Singapore: 2 ~ 4 business days
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USA: 5 ~ 10 business days
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Canada: 6 ~ 10 business days
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Europe Major Countries: 5 ~ 10 business days
Important Notice
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Shipping times are based on business days, excluding weekends and public holidays.
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Please note that delivery may be delayed by a few days due to local customs clearance procedures, unexpected weather conditions, or local courier circumstances.
A.
Yes! All Labovarde leather products are "water-resistant."
They are designed to stay safe from everyday water spills and light rain.
Instead of just spraying a cheap waterproof layer on top, Labovarde uses a special eco-friendly coating technology made from plants. We protect the leather with three strong layers:
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Base Layer: It fills the tiny holes in the leather so water cannot soak inside.
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Silicone Blend: It makes water roll right off the surface like water on a leaf.
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Top Coat Layer: It acts like a shield to protect the bag from rain, snow, sweat, and dirt.
Care Tip If you get caught in light rain or spill a drink, don't worry! The water will not soak in. Just gently wipe it off with a dry towel or a soft cloth. (However, please do not drop the product in deep water or leave it in heavy rain for a long time.)
With Labovarde, you can enjoy your day without worrying about the weather. Thank you for choosing sustainable fashion!
Contact Us
[Customer Support]
Thank you for your interest in our products.
Please let us know if you have any questions or concerns.
Email: contact@labovarde.com
※ We'll review your inquiry and get back to you shortly.
